How Total transformed their traditional management system


Total E&P UK is one of the largest exploration and production subsidiaries of the TOTAL Group. The UK upstream subsidiary is the fourth-largest operator in the United Kingdom Continental Shelf (UKCS), in terms of production and reserves. Total offer high safety and environmental standards, strong ethical values, an innovation culture and have a global team whose mission is already shared by 100,000 employees: to become the responsible energy major.

BusinessPort won the contract to develop the Management Systems for Total, Fina, and Elf after their mergers in 2002. All three systems comprised of traditional text-based procedures whose rigid procedure structure of `Purpose, Scope, References, Definitions etc` were stored within numerous document repositories containing thousands of documents. Total UK understood the need for `One Management System` for the workforce to quickly access the content they required.


To simplify the procedural content, Total unequivocally adopted the swim-lane process maps that replaced the voluminous text documents. The clarity of action and the visibility they provided was ‘head and shoulders’ above the traditional format.


Managing Change requires sensitivity and openness and to ensure the workforce were on-board with the transformation, the company needed to ensure these were effectively communicated, followed and understood by the workforce. In addition, process maps and associated information had to be presented in an easy to use format for staff. As well as a first class system, they were looking for an experienced management team to spearhead and implement the new system.

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A transitional document register was created to ensure necessary information was integrated into the new Total UK system. It also ensured the removal of any obsolete, duplicate and irrelevant documents. An awareness campaign issued throughout the company kept staff informed on what was happening, the reasons for the change, how it would affect them, the projects progress and completion dates. Following the implementation, professional training was provided to ensure the company could immediately operate the system.

BusinessPort’s system allows the workforce to see more openly into the company, while providing access to up to date information. The implementation helped to streamline the newly formed TOTAL while maximising the opportunities for harmonisation, process rationalisation and continuous improvement.

Safety is one of the key priorities for any oil and gas operator. The new system enabled TOTAL to put increased emphasis on safe working practices, provide greater protection for their staff from health hazards, manage their operations impact on the environment, while working more efficiently as an organisation. The system as a whole ensures TOTAL demonstrates and adheres to legislative compliance, national and international standards (including Sarbanes Oxley), parent company requirements and best industry practice.


TOTAL business processes, whether in Process Map or text-based form are subject to independent external audit from various bodies such as HSE, DECC and financial auditors. The Agility system ensures TOTAL has complete confidence in its business processes and the necessary controls to operate it effectively. The working relationship between BusinessPort and Total has extended now to 20 years and continues to add value to both parties.

"BusinessPort’s system stood out as it was one of the few companies with a visual process mapping tool at its heart, veering away from the old text-based procedures. BusinessPort Analysts undertook a gap analysis to identify and develop the necessary controls for TOTAL as well as harmonising and rationalising the existing processes within Elf Oil UK and Fina. They completed the project on time, and within budget."
Company Management System Coordinator

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