How Siemens improved operational control and compliance


The History

Siemens Mobility has been a leader for seamless, sustainable, reliable and secure transport solutions for more than 160 years. With digitalization, Siemens enable mobility operators worldwide to make trains and infrastructure intelligent, increase value sustainability over the entire lifecycle, enhance the passenger experience and guarantee availability. Siemens provide innovative solutions to help tackle the world’s major challenges across the key sectors of both rail and traffic solutions.

In 1994 Siemens Transportation ordered trains from CAF in Zaragoza for the London Paddington to Heathrow Airport route now known as the Heathrow Express and required fitment of ATP traction equipment. They first entered service on 19 January 1998.  They operated from Terminal 4 from May 1998 until March 2008, when the Heathrow Express was diverted to serve Terminal 5. In 1996, BusinessPort were requested to install the original Agility System software due to our innovative approach in documenting work practises during the construction phase managed by Siemens Poole depot. Siemens were looking for a system to bring control, compliance and robustness to an expanding organisation.

The Challenge

BusinessPort was one of the first in the UK to develop integrated management systems, and Siemens was an early adopter of the software after recognising the advantages the system could bring in supporting complex projects. Siemens has upgraded to the latest enhanced version of Agility, which seamlessly integrates with the latest Microsoft Technologies.

This coupled with further enhancements have allowed Siemens to continually address their core needs of document control, compliance and the ability to ‘serve’ information to their workforce at the point of need. In doing this it improves management and reduces administrative overheads.

The Solution

The key to successful transformation from a document-centric system to one that is process-based is an activity that identifies the core and supporting processes that are essential to an organisations health, wealth and growth. Termed the Discovery Exercise, the aim was to highlight what is at the core of Siemens Transportation, and as a by-product of this activity, recognise inefficient work practices.

The Discovery Exercise is our proven methodology that takes the form of interviews with key representatives from each department/function and identifies the specific business processes to be mapped. This activity provides an overall scope of deliverables in addition to revealing the following:


  • Providing a benchmark to identify duplication of documents
  • Eliminating redundancy due to changes in working practice
  • Uncovering gaps where document development is required
  • Creating ‘Ownership Links’ between disciplines and documents

The deliverables at the end of this exercise are:


  • A Master Document Register (MDR) containing a list of Processes and Documents
  • Initial high-level Business Models & Process Overviews
  • An approach and Project Plan for System Build Phase & Roll-Out

The new structure of the management system was identified by decomposing the business model into its constituent parts and identifying the processes required by the business disciplines.

The Benefits

Fast forward 24 years to today where our Agility System software is used for guidance by over 1,300 users across 3 business units; Mobility & Logistics, Rail Systems and Rail. In summary, the Agility System has continually addressed the needs of the client over the years and due to the unique flexible design of the software, the management system has been adapted to meet changing market needs and deliver the compliance obligations required in their industry. In a demanding environment, Agility delivers control, process and compliance to the users at the point of need, thus giving peace of mind and comfort to the QHSE and Operational teams. 

“Agility is very easy to administer, there’s no messing about! Before, processes were drawn up using spreadsheets and were quite cumbersome, but now we have the Agility mapping tool which is extremely easy to use. The proof of the pudding is – we’ve had no man-days without a system. None. It’s resilient, reliable and robust.”
QHSE Manager

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