9 Essential Steps for Successful Business Process Management (BPM) Implementation


Streamlining operations, enhancing productivity, and boosting profitability are just a few of the countless advantages of an effective Business Process Management (BPM) strategy.


From strategising to monitoring, every step is critical to success. This guide will empower you to master BPM implementation with a step-by-step checklist, ensuring that you are well-equipped to navigate this transformative journey.

What is Business Process Management (BPM)?

Business Process Management is the technique of designing, executing, and analysing the workflows and processes within an organisation.


It’s about making business operations more efficient and effective, thereby increasing organisational agility, compliance and customer satisfaction.


Further reading: Mastering Business Process Management: A Comprehensive Guide

1. Define Your Objectives

Clarifying the goals you wish to achieve through BPM is the first step. These objectives can range from enhancing customer service and reducing operational costs to improving agility and compliance.

Define what you want to achieve with BPM

2. Identifying Key Processes

The second step is identifying the key processes that align with your objectives. These might be processes that directly impact customer satisfaction, incur the most cost, or require the highest degree of compliance.

3. Process Mapping and Documentation

Once the key processes are identified, the next step is to map and document them. Process mapping provides a visual representation of the process, aiding in identifying potential issues, redundancies, or bottlenecks.


Further reading: How to Create a Process Map: A Step-by-Step Guide

Further reading: Swim Lane Process Maps: Your Secret Weapon in Process Mapping

The three key steps to sucessful process mapping

4. Process Analysis

With the processes mapped and documented, analyse them to identify any inefficiencies or areas of improvement. This includes assessing the time taken, resources used, and any potential risks associated with each process.

5. Process Redesign

The next stage is process redesign. Here, you modify and automate the processes to eliminate inefficiencies, reduce costs, improve performance, and align them more closely with business objectives.


Further reading: What is Business Process Automation? Unleashing the Potential of Your Organisation

6. Develop BPM Strategy

Once the processes are redesigned, the next stage is to develop your BPM strategy. This involves determining how you will execute, monitor, and control the processes to ensure they meet the defined objectives.

7. BPM Implementation

The execution of the BPM strategy is the seventh stage of the BPM implementation. Here, the redesigned processes are rolled out across the organisation.

Three steps to begin rolling out your new processes

8. Monitor and Control Processes

Monitoring and controlling processes is crucial in ensuring that they are functioning as intended. This stage involves tracking key performance indicators (KPIs), auditing processes, and making necessary adjustments to maintain or improve performance.

9. Continuous Improvement

BPM is an ongoing process. Thus, the final step in the BPM implementation is continuous improvement. Here, you continually analyse and update your processes and strategies to keep up with changing business environments and requirements.

Repeat the checklist to ensure you constantly improve your processes

Note: If you’d like to learn about our BPM software and how it can apply to your business, our business analysts can explain everything we do and give you a personalised demo of our software.

The Next Steps

mplementing Business Process Management isn’t a one-off task, but a continuous effort that brings substantial benefits to your organisation.


With our comprehensive guide and checklist, you can ensure your BPM implementation journey is systematic and effective, leading to enhanced efficiency, productivity, and ultimately, success.


Our experienced business analysts can help you identify key processes and documents to be integrated into a business process management system bespoke to your organisation’s needs. Request a demo now and we’ll be in touch to discuss how we can support you.


More insights

Picture of Peter Shields
Peter Shields
Peter is a Quality, Risk & Compliance expert with extensive experience working with process-based management systems in the Energy, Nuclear & Defence sectors since 1979.
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Peter Shields

Peter is a Quality, Risk & Compliance expert with extensive experience working with process-based management systems in the Energy, Nuclear & Defence sectors since 1979.

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