We have gained extensive knowledge and `know how` in the transformation of traditional text-driven procedures to a fully process-based framework.

Our Business Analysts provide expert support after installation to help our clients in the following areas:

  • Formal training in the administration of the system, two days duration.
  • System configuration which includes full life-cycle Document Management

We can also help maximise the value of the Process-based approach with support on how best to structure the system, particularly when considering the following:

  • Transformation – Restructuring tired document-centric systems into a digital process framework that removes waste and prioritises core documents
  • Discovery Exercise - Identifying key documents & 'Strategy to Task' Business Models / Process Overviews to simplify navigation
  • Graphical Modelling: Simplifies navigation by designing the top level Business Model, Operational/Delivery Model and Process Overviews that reflects the way the organisation delivers product value to customer
  • System Governance - Structuring the system efficiently, managing administration process & creating governance frameworks
  • Process Mapping – Optimising Process by removing waste, poor practise & duplication. The Process Maps support the graphical models.

Post-system implementation support

In addition to the software upgrades and improvements suggested from the Annual Client Forum, we offer our clients a System Health Check to ensure Agility’s features and functionality are used efficiently and that the document governance and content standards are being achieved.

As with every management system, constant monitoring is necessary to ensure content does not overwhelm the user when trying to access documents and processes.

Post-implementation Health Checks

Validating system structure, content, processes & effectiveness of Compliance frameworks.


“After the software was installed remotely, we received excellent guidance on the optimum Document Life-cycle configuration from the Business Analyst that saved our administration function considerable resource hours.”

Wayne Strachan, MD, Ingen

Ready to Learn More?

We welcome your contact to get your one-to-one demo of Agility™ System with one of our consultants.